Shipping Policy

Handling Time

  • All orders are processed and shipped within 1–3 business days (excluding weekends and holidays).
  • If a product has a longer processing time, it will be clearly stated on the product page.

Transit Time (After Shipment)

  • Standard Shipping (U.S.): 3–7 business days (please allow up to 14 business days).
  • Priority / Expedited (U.S.): 1–3 business days (please allow up to 7 business days).
  • International Shipping: Typically 10–14 business days, but customs delays may extend delivery up to 8 weeks in rare cases.

Please note: Handling time (processing) is separate from transit time (delivery).

Tracking & Delivery

  • Once your order ships, you’ll receive a tracking number via email.
  • Domestic orders can be tracked through USPS or UPS.
  • For international orders, tracking may stop updating once the package leaves the U.S. depending on the destination country’s postal service.

Delays

  • Mystic Perfume is not responsible for delays caused by customs, weather, natural disasters, postal strikes, or other circumstances beyond our control.

Missing or Late Orders

  • If your order has not arrived within the expected timeframe:
    1. Check the tracking number provided in your shipping confirmation email.
    2. If tracking shows no updates for 7+ business days (U.S.) or 14+ business days (international), please contact us at info@mysticperfume.com with your order number.
    3. We will assist you with locating the package or filing a claim with the carrier if necessary.

Incorrect Address / Refused Deliveries

  • Please double-check your shipping address at checkout.
  • If an order is returned due to wrong or incomplete address, refusal, or being unclaimed:
    • The original shipping cost is non-refundable.
    • A 10% restocking fee will apply.
    • Reshipping may require additional postage.

Shipping Rates

  • U.S. Standard Shipping: $5.99 flat rate for the first item (FREE for orders over $79.99).
  • Expedited Shipping: Calculated at checkout based on weight and destination.
  • International Shipping: Rates are calculated at checkout based on weight and destination.
    • Important: For international orders, Mystic Perfume is not responsible for any loss or damages for any reason once the package leaves the U.S. Customers assume all risk for international shipments.

Questions?

For any shipping-related questions, please contact us:
Email: info@mysticperfume.com
Phone: +1 (832) 672-1178 (Mon–Fri, 10 AM – 6 PM CST)

You can also submit contact form below:

 



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