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FAQ

What types of products does Mystic Perfume offer? 

Mystic Perfume offers a wide selection of both niche and designer perfumes as full-sized bottles and decants from various brands.

Yes, all products are authentic.

We accept returns within 30 days of delivery, as documented by the shipping carrier. A return shipping label will be provided, but the original shipping cost will not be refunded, and a 10% restocking fee will be deducted. Items must be unused and in their original packaging to qualify for a refund. Decanted bottles, FINAL SALE items, and international orders are not eligible for returns.

We offer optional shipping protection at checkout. This covers any loss, damage, or theft during transit. If you opt out of shipping protection, Mystic Perfume is not liable for any issues that arise during delivery.

We encourage you to purchase the new item you want before returning your original item to ensure it remains in stock. Once we receive the returned item, we will refund your account accordingly.

We offer flat-rate standard ground shipping at $4.99 and free shipping on orders over $79.99. Standard shipping takes 3-7 business days, but we recommend allowing up to 14 business days during busy periods. Expedited options are available.

Yes, we ship internationally with USPS and UPS. Delivery can take 10-14 business days, and customs delays may occur. Please note that international orders are FINAL SALE and cannot be returned.

If tracking shows that a package has been delivered but you didn’t receive it, shipping insurance is required for coverage. Proof of theft is needed for insurance claims. For orders over $500, signature confirmation is mandatory.

Decanted bottles, FINAL SALE items, and international orders are not eligible for returns due to hygiene and customs considerations.

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.