Authenticity is our highest priority at Mystic Perfume. All of our products are 100% genuine and sourced directly from authorized distributors and carefully vetted suppliers within the fragrance industry. Every bottle and decant is inspected and prepared in-house at our U.S. warehouse to ensure quality, freshness, and legitimacy. We do not use third-party drop shippers and maintain strict control over handling and fulfillment.

We source our fragrances exclusively from trusted suppliers and authorized distributors. This ensures that every product we sell meets our quality standards and provides customers with complete confidence in authenticity.

Our pricing is more affordable because we work directly with trusted suppliers and operate primarily online. By reducing overhead costs, we’re able to pass those savings on to our customers while still offering authentic, high-quality fragrances.

Yes. All decanted travel sizes are carefully prepared in-house using only 100% authentic fragrances, ensuring consistency, quality, and freshness.

The difference lies in fragrance oil concentration, which affects strength and longevity:

• Parfum (Extrait de Parfum): Highest concentration (20–40%), rich and long-lasting
  
• Eau de Parfum (EDP): Medium-high concentration (15–20%), long-lasting and ideal for daily wear
  
• Eau de Toilette (EDT): Lighter concentration (5–15%), fresher and softer with lighter projection
  

Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity. Avoid storing fragrances in the bathroom, and always keep bottles tightly closed to preserve longevity and scent quality.

Stock availability is displayed directly on each product page, just above the “Add to Cart” button.

If a fragrance is out of stock, you can click the “Notify Me When Available” button on the product page to receive an alert as soon as it’s restocked. We also recommend following us on social media for restock announcements and updates.

Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays). If additional processing time is required, this will be clearly noted on the product page.

Estimated transit times after shipment:

• Standard Shipping (U.S.): 3–7 business days (up to 14 in rare cases)
  
• Priority / Expedited Shipping (U.S.): 1–3 business days
  
• International Shipping: 10–14 business days (customs delays may extend delivery in rare cases)

Yes, local pick-up orders are usually ready the same day if placed before 5 PM CST (4 PM CST for decants), Monday through Saturday. You’ll receive a notification once your order is ready. For the most accurate timing, we recommend contacting us directly.

You can review our full shipping policy here: Shipping Policy

Yes, we offer international shipping. Shipping rates are calculated at checkout based on your order weight and destination.

Once your order ships, you’ll receive a confirmation email with a tracking number that allows you to monitor your shipment in real time.

Our return and refund policy can be found here: Return & Refund Policy

Yes, exchanges may be available under certain conditions. Please refer to our Return & Refund Policy for details or contact us directly if you need assistance.

If you haven’t received your order, please contact us as soon as possible so we can investigate and assist you promptly.

Please contact us immediately and include photos of the package and items received. This allows us to quickly resolve the issue and ensure your satisfaction.

If your order is lost in transit, contact us right away. We’ll investigate the situation and work with you to provide a resolution.

Yes. Orders can be modified or canceled within 12 hours of purchase, as long as they have not yet shipped. Please contact us as soon as possible if you need to make changes.